safelize

Refund and Returns Policy

SAFELIZE

Overview

Refund and Returns Policy

Last updated: 3 November 2026

We want you to be happy with your Safelize purchase. This policy explains how returns and refunds work.

Change of mind
If you change your mind, you can request a return within 2 days of receiving your order.

  • Email us at contact@safelize.com within 2 days of delivery with your order number.
  • The item must be unused, clean and in its original packaging with all accessories. Because our products are personal hygiene items, we can’t accept change-of-mind returns on items that have been used.
  • You are responsible for the cost of return shipping for change-of-mind returns.
  • Once we receive and inspect the item, we’ll refund the product price to your original payment method. Original shipping charges are not refunded for change-of-mind returns.

Faulty or damaged items
If your item arrives faulty, damaged in transit, or not as described, Safelize will cover the cost of the return.

  • Please email us at contact@safelize.com as soon as possible, ideally within 2 days of delivery, with your order number and photos of the item and packaging. This helps us resolve it quickly.
  • We’ll arrange a prepaid return and offer a repair, replacement or refund, as appropriate.

Wrong item sent
If we sent the wrong item, contact us and we’ll arrange the return at our cost and send the correct item.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

How to start a return

  1. Email contact@safelize.com with your order number and the reason for the return.
  2. We’ll reply with return instructions.
  3. Please don’t send items back without contacting us first.

Refund timing
Once a refund is approved, we process it to your original payment method. Your bank or card provider may take a few business days to show it in your account.

Questions?
Email us at contact@safelize.com.

Safelize · ABN 89 141 362 553

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Melbourne 3754

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Contact@safelize.com for questions related to refunds and returns.