Who we are
SAFELIZE
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Privacy Policy
Last updated: 3 November 2026
Safelize (ABN 89 141 362 553) respects your privacy. This policy explains how we collect, use and protect your personal information, in line with the Australian Privacy Principles.
Information we collect
When you place an order or contact us, we may collect:
- your name, email address, phone number, and billing and delivery address
- your order details and order history
- messages you send to us
- technical information such as your IP address, browser type and how you use our website (through cookies)
Payments
Payments are processed securely by Stripe. We do not see or store your full card details. Stripe’s privacy policy applies to the payment information you provide to them.
How we use your information
We use your information to:
- process, ship and track your order
- send order confirmations and shipping updates
- respond to your questions and provide customer support
- handle returns and refunds
- improve our website and products
- meet our legal, tax and accounting obligations
We will only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.
Who we share it with
We only share your information when needed to run our business, including with:
- Australia Post and other delivery providers, to deliver your order
- Stripe, to process payments
- our website hosting, email and analytics providers
- our accountant or advisers, and government authorities where required by law
We do not sell your personal information.
Cookies
Our website uses cookies to keep your cart working, remember your preferences and understand how visitors use the site. You can disable cookies in your browser, but some parts of the site may not work properly.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Some of our service providers may store data outside Australia.
Access and correction
You can ask to access or correct the personal information we hold about you by emailing contact@safelize.com.
Complaints
If you have a concern about how we’ve handled your personal information, please email us first at contact@safelize.com and we’ll respond as soon as we can. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact
Safelize · ABN 89 141 362 553
Email: contact@safelize.com